Privacy Policy

1. Introduction

Welcome to Qleanr ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Qleanr, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

• Personal Data: While using our app, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"), including but not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Physical Address (for pickup and delivery)
• Location Data: We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service, such as connecting you with nearby laundry shops and scheduling accurate pickups and deliveries. You can enable or disable location services at any time through your device settings.
• Usage Data: We collect information on how the app is accessed and used. This may include information such as your device's Internet Protocol address (e.g., IP address), device type, operating system, and unique device identifiers.

3. Use of Data

Qleanr uses the collected data for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our app when you choose to do so.
• To provide customer support.
• To fulfill laundry orders, including coordination with laundry shops.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service and detect, prevent, and address technical issues.

4. Sharing of Data

We may share your information in the following situations:

• With Laundry Partners: We share your name, address, and phone number with the specific laundry shop you choose so they can fulfill your order and handle pickups/deliveries.
• Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, database services like Supabase, or notification services like Firebase). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Qleanr, or prevent potential wrongdoing in connection with the Service.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via the app support channels.